Moderation Standards

How OUTCRY ensures complaints are credible, safe, and fair.

Three-Layer Moderation

Every complaint on OUTCRY passes through three moderation layers before and after publication:

Layer 1: Automated AI Screening

Before publication, our AI system scans every complaint for:

  • Personal data exposure — Aadhaar numbers, PAN cards, phone numbers, email addresses, credit card numbers, bank account numbers, passport numbers
  • Defamation risk — Unsupported criminal accusations, threatening language, statements presented as verified fact without evidence
  • Sensitive content — Self-harm references (with helpline numbers provided), minor safety concerns, sexual violence descriptions (with police/helpline guidance)

If any risk is detected, the user sees a warning before publishing. They can revise their complaint or proceed with awareness of the risk.

Layer 2: Community Reporting

Every published complaint has a "Report" button. Users can flag content for:

  • False or misleading information
  • Hate speech or harassment
  • Spam or advertising
  • Personal data exposure
  • Threats or violence

Reports are queued for human review within 48 hours.

Layer 3: Human Review

Content flagged as high-risk by AI or community reports is reviewed by the OUTCRY moderation team. Actions include:

  • Approve — content meets standards
  • Edit — redact personal data or rephrase risky language
  • Hold — pending additional evidence or user clarification
  • Remove — violates guidelines, with notification to the author

What We Allow

  • Factual descriptions of personal experiences
  • Opinions stated as opinions ("I believe...", "In my experience...")
  • Criticism of businesses, government services, and public institutions
  • Anonymous complaints (identity stored securely, not displayed)
  • Complaints with supporting evidence (receipts, screenshots, reference numbers)

What We Remove

  • Doxxing — publishing private personal information
  • Direct threats of violence
  • Hate speech targeting protected groups
  • Spam, advertising, or promotional content
  • Knowingly false allegations
  • Content involving minors in unsafe contexts
  • Duplicate/identical complaints from the same user

Notice and Takedown

If you believe a complaint about you or your business is defamatory or contains false information:

  1. Email legal@outcry.world with the complaint URL and your concern
  2. Include evidence supporting your claim
  3. We will review within 72 hours and respond with our decision
  4. If the complaint violates our guidelines, it will be removed or edited
  5. If we determine the complaint is within guidelines, we will explain why

We comply with valid court orders and legal processes in all jurisdictions where we operate.

Grievance Officer

As required under Indian IT (Intermediary Guidelines) Rules 2021:

Grievance Officer: legal@outcry.world
Response time: Acknowledgment within 24 hours, resolution within 15 days