How to File a Transport Complaint — Airlines, Railways, Ride-Sharing

Transport complaints cover everything from flight cancellations to dangerous road conditions. Each mode has its own regulator and complaint process.

1

Use the transport provider's complaint system

Airlines: DGCA AirSewa app. Railways: IRCTC complaint portal or 139. Ola/Uber: In-app support. Give them 7 days.

2

Escalate to the sector regulator

Airlines: DGCA (dgca.gov.in). Railways: Railway Claims Tribunal. Ride-sharing: State Transport Authority. Road safety: NHAI or MoRTH.

3

File for compensation

Under DGCA rules, airlines must compensate for delays >2 hours, cancellations, and denied boarding. Railways provides refunds for delays >3 hours on certain trains.

4

Consumer forum

Transport is a service under consumer protection law. File for compensation beyond what the regulator mandates.

5

File on OUTCRY

Create public visibility. Transport complaints with high support get noticed by media and regulators.

Key Authorities & Helplines

DGCA AirSewa
India
airsewa.gov.in
IRCTC
India
139 / irctc.co.in
NHAI (Road Safety)
India
nhai.gov.in

Applicable Laws

DGCA Civil Aviation Requirements — CAR Section 3
Compensation for flight delays, cancellations, denied boarding
Railways Claims Tribunal Act, 1987 — Section 13
Claims for accidents, delays, lost luggage
Motor Vehicles Act, 2019 — Section 164
Road accident compensation

Evidence Checklist

  • Booking confirmation / PNR
  • Boarding pass / ticket
  • Screenshots of delay notifications
  • Photos of the issue
  • Communication with support

Pro Tips

  • → For flight delays >2 hours, airlines must provide meals and accommodation — demand it
  • → IRCTC auto-refunds for confirmed ticket cancellations within 24 hours
  • → For Ola/Uber complaints, also file with the state RTO

Real Complaints in This Category

Auto driver refused meter and demanded 3x fare — traffic police took his side
Bangalore, India · 0 supporters
Uber charged ₹2,400 for a ride that should cost ₹400 — surge pricing with no alternative shown
Mumbai, India · 0 supporters
Auto driver refused meter and demanded 3x fare — no action by traffic police
Bangalore, India · 0 supporters
Airline lost luggage with wedding jewelry worth $15,000 — offering $300 compensation
Los Angeles, United States · 30 supporters
Bus driver was on phone during accident — 12 passengers injured, operator silent
Mumbai, India · 30 supporters

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