TransportOpen
Sneha Reddy
Hyderabad, Telangana, India·3/13/2026

Ola auto driver took 15km detour — charged ₹450 for a 3km ride

Booked Ola Auto in Hyderabad for a 3km ride from Madhapur to Gachibowli. Driver took completely wrong route through Kondapur, Hi-Tech City, and back. 3km ride became 15km. Charged ₹450 instead of expected ₹80. App shows 'fare calculated as per route taken'. Driver did this intentionally.
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Step 1
Report in Ola App → Help → Ride Issues → 'Driver took longer route'. Attach Google Maps showing correct 3km route.
Step 2
Escalate to Ola's Grievance Officer via email — mandatory under E-Commerce Rules.
File complaint with Telangana Transport Department and RTA H
File on National Consumer Helpline at 1800-11-4000.

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Comments (6)

Oliver Brown3/13/2026

I work in this industry and I can tell you this is common practice unfortunately.

Anonymous3/13/2026

The government needs to step in and regulate this industry.

Deepika Joshi3/13/2026

Have you tried contacting the ombudsman? They helped me with a similar issue.

Mia Anderson3/13/2026

Same thing happened to me! This is outrageous.

Vikram Singh3/16/2026

I filed a complaint 6 months ago and still waiting. The system is broken.

Anonymous3/16/2026

This is heartbreaking. Nobody should have to go through this.

Chidi Okafor3/16/2026

Just donated to support this platform. Keep exposing these issues.

Oliver Brown3/18/2026

This is exactly why I support this platform. Our voices need to be heard.