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Anonymous
New Delhi, Delhi, India·2/22/2026

Metro rail escalator malfunction injured my elderly mother — DMRC denies liability

My 68-year-old mother fell on a malfunctioning escalator at Rajiv Chowk Metro station. Escalator suddenly reversed direction. She fractured her hip. DMRC says 'use at your own risk'. Hospital bill: ₹3,50,000. She may never walk normally again. CCTV footage should show the malfunction.
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Step 1
File complaint with DMRC via registered post to MD, DMRC. Demand CCTV footage preservation.
Step 2
File FIR at nearest police station for negligence causing grievous hurt (IPC 338).
File RTI with DMRC asking for escalator maintenance records
File compensation case in District Consumer Forum — DMRC is

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Comments (5)

Yuki Tanaka2/22/2026

Boycott this company until they change their practices.

Sneha Reddy2/24/2026

This is why I always record my interactions with customer service.

Anonymous2/23/2026

The AI solution here is actually helpful. Going to try step 2 today.

Anonymous2/22/2026

Tried the helpline number mentioned — actually got through and they were helpful!

Ana Santos2/24/2026

I had a worse experience with the same company. They don't care about consumers.

Priya Nair2/23/2026

Tried the helpline number mentioned — actually got through and they were helpful!

Karthik Murugan2/23/2026

Just donated to support this platform. Keep exposing these issues.

Arjun Menon2/24/2026

This company did the same to my elderly parents. Absolutely shameful.