CorporateOPEN
Anonymous
Hyderabad, Telangana, India·3/12/2026

Zomato delivered someone else's order twice — no refund, support bot loops

Ordered biryani, received pizza. Reported — got 'Zomato credits' not refund. Second time ordered thali, received momos. Again credits. I don't want credits, I want my ₹1,200 back in real money. Support chatbot keeps looping. No human responds.
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Step 1: File complaint on National Consumer Helpline — call 1800-11-4000 or use NCH app. Step 2: Email Zomato's Grievance Officer — legally required under Consumer Protection (E-Commerce) Rules 2020.
**Step 3:** File in **District Consumer Forum** — wrong delivery + refusal of monetary refund = deficiency in service. **Step 4:** Tweet to @ZomatoIN and @jagaborwa with order screenshots.

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Comments (4)

Rahul Sharma3/12/2026

Been fighting the same battle for 2 years. Don't give up!

Amina Bello3/13/2026

Filing my own complaint about this right now. Enough is enough.

Anonymous3/13/2026

I work in this industry and I can tell you this is common practice unfortunately.

Jack Murphy3/13/2026

The government needs to step in and regulate this industry.