CorporateVerifiedOpen
Emma Taylor
Manchester, England, United Kingdom·2/23/2026

Vodafone UK charged £340 for a phone I returned — 8 months of collections calls

Returned a phone within 14-day cooling period. Got return confirmation email. Vodafone still charged £340 and sent my account to collections. Credit score dropped 120 points. Been fighting this for 8 months. Ref: VOD-UK-2025-4421.
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Step 1
Complain to Ofcom at ofcom.org.uk — they regulate telecom providers in the UK.
Step 2
Contact Vodafone's CEO Office via email — escalation teams handle these directly.
File complaint with Financial Ombudsman Service at financial
Dispute the debt with the collections agency in writing — se

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Comments (2)

Priya Nair2/23/2026

This made me angry just reading it. How can they get away with this?

Sarah Johnson2/24/2026

I had a worse experience with the same company. They don't care about consumers.

Ananya Das2/23/2026

I work in this industry and I can tell you this is common practice unfortunately.