CorporateOPEN
Sarah Johnson
New York, New York, United States·3/3/2026

Uber driver took wrong route, charged $85 for a $25 ride — app shows 'fare adjusted correctly'

Uber from JFK to Brooklyn. Normal fare $25-30. Driver took a massive detour through Queens. Charged $85.50. Reported to Uber — automated response says 'fare reflects actual route taken'. The driver intentionally took the long route. I have Google Maps showing the correct 18-mile route vs the 47-mile route taken.
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Step 1: Appeal again in Uber app → Help → Trip Issues → I was charged the wrong fare. Attach Google Maps comparison. Step 2: File complaint with NYC Taxi & Limousine Commission (TLC) at nyc.gov/tlc — they regulate ride-hailing.
**Step 3:** Contact **New York Attorney General Consumer Division** at ag.ny.gov/consumer-frauds. **Step 4:** File **BBB complaint** at bbb.org against Uber Technologies.

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Comments (2)

Arjun Menon3/3/2026

Boycott this company until they change their practices.

Mike Thompson3/6/2026

Consumer courts are the way to go. I won a similar case last year.

Sarah Johnson3/3/2026

Already filed my complaint on the same issue. Let's group together.

Vikram Singh3/6/2026

Same thing happened to me! This is outrageous.

David Chen3/7/2026

Adding my voice to this. We deserve better treatment.