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Rahul Sharma
Mumbai, Maharashtra, India·6d ago

Swiggy charging ₹150 platform fee + ₹62 surge on a ₹200 order — total bill ₹487

Ordered food worth ₹200 on Swiggy. Final bill: ₹487. Breakdown: Food ₹200, Platform fee ₹15, Delivery ₹49, Surge fee ₹62, Packaging ₹25, GST ₹36, Rain charge ₹50. This is DAYLIGHT ROBBERY. The restaurant is 1.5km away. Contacted Swiggy support — got copy-paste response. Order ID: SWGY-2026-88991234.
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Step 1: File complaint on National Consumer Helpline at consumerhelpline.gov.in or call 1800-11-4000. Reference Order ID SWGY-2026-88991234. Step 2: File case in Consumer Forum (District Commission) under Consumer Protection Act 2019 for 'unfair trade practices'.
**Step 3:** Complain to **CCPA (Central Consumer Protection Authority)** at ccpa.gov.in about hidden/misleading charges. **Step 4:** Tweet to @SwiggyIndia and @jagaborwa (Consumer Affairs Ministry) with bill screenshot.

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Comments (3)

Priya Nair5d ago

This needs more attention. Sharing with everyone I know.

Emma Taylor5d ago

This is exactly why I support this platform. Our voices need to be heard.

Vikram Singh4d ago

Same thing happened to me! This is outrageous.