GovernmentOpen
David Chen
Toronto, Ontario, Canada·3/20/2026

Service Canada lost my PR card application — 14 months with no status update

Applied for Permanent Resident Card renewal in January 2025. Application acknowledged (UCI: 12345678). Since then, zero updates. Called IRCC 20+ times. Can't travel, can't prove status. Employer asking for valid PR card.
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Step 1
Submit a web form at ircc.canada.ca/english/contacts/web-form.asp requesting status update on UCI 12345678.
Step 2
Contact your Member of Parliament (MP) — they have direct liaison with IRCC. Find your MP at ourcommons.ca.
File formal complaint with IRCC Ombudsman at ocicommissaire.
If you need to travel urgently, apply for Permanent Resident

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Comments (3)

David Chen3/20/2026

The government needs to step in and regulate this industry.

Ananya Das3/21/2026

I had a worse experience with the same company. They don't care about consumers.

Sophie Martin3/22/2026

Sent this to my local MP. They promised to look into it.

James Wilson3/22/2026

Adding my voice to this. We deserve better treatment.

Ana Santos3/25/2026

Same thing happened to me! This is outrageous.

Rahul Sharma3/23/2026

This is why I always record my interactions with customer service.