CorporateOPEN
Ahmed Hassan
Dubai, Dubai, UAE·3/6/2026

Samsung Galaxy S24 screen cracked internally within warranty — service center says 'physical damage'

Samsung Galaxy S24 Ultra screen developed internal crack without any drop or impact. Clearly a manufacturing defect — crack pattern starts from edge bezel. Samsung service center in Dubai claims 'physical damage, not covered'. Phone is 4 months old. IMEI: 35XXXXXXXX901.
OUTCRY AI
AI Resolutionpowered by OUTCRY AI
Preview
Step 1: Contact Samsung UAE Head Office at samsung.com/ae — request escalation beyond service center. Step 2: File complaint with Dubai Consumer Protection Department at consumerrights.ae or call 600-545554.
**Step 3:** Visit **Dubai Economic Department (DED)** at ded.ae to file formal consumer complaint. **Step 4:** Get an **independent technical assessment** from a certified phone repair shop documenting manufacturing defect.

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Comments (4)

Fatima Khan3/6/2026

How is this legal? Someone needs to take this to court.

Sarah Johnson3/9/2026

The AI resolution steps are spot-on. Step 1 worked for my case.

Oliver Brown3/7/2026

This is exactly why I support this platform. Our voices need to be heard.

Mia Anderson3/7/2026

I work in this industry and I can tell you this is common practice unfortunately.

Anonymous3/8/2026

This made me angry just reading it. How can they get away with this?

James Wilson3/10/2026

Already filed my complaint on the same issue. Let's group together.

Sophie Martin3/11/2026

Please update us on what happens. We're all rooting for you.