ServiceOpen
Rahul Sharma
Mumbai, Maharashtra, India·3/11/2026

Plumber caused water damage to apartment below — refuses to pay for repairs

Hired a plumber from UrbanClap (now Urban Company) for bathroom renovation. His shoddy pipe work caused a major leak that damaged the apartment below me. Neighbor's repair bill: ₹1,80,000. Plumber says 'not my problem'. Urban Company says 'plumber is independent contractor'.
OUTCRY AI
AI Resolution Preview
Powered by OUTCRY AI
Preview
Step 1
File complaint against Urban Company on National Consumer Helpline — platform is liable under E-Commerce Rules 2020.
Step 2
Check Urban Company's service guarantee — many categories include damage coverage.
Send legal notice to BOTH the plumber and Urban Company dema
File in Consumer Forum — platform liability for service qual

See Full AI Legal Direction

Get all 5 steps — agencies, helplines, laws, and template complaint text.

Unlock — ₹199/3 months
Full resolutionVerified badgePriority support

⚠️ Advisory guidance only, not legal counsel.

Related Resources
How to file a service complaint →·All service complaints →·Complaints in India →

Comments (3)

Anonymous3/12/2026

Just shared this on Twitter. Let's make this trend.

Mia Anderson3/12/2026

Thank you for speaking up. We need more people like you.

Deepika Joshi3/13/2026

I had a worse experience with the same company. They don't care about consumers.