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OUTCRY Admin
New Delhi, Delhi, India·3/22/2026

Online shopping refund stuck for 60 days — customer service giving scripted responses

This is a common issue many people face. Online shopping refund stuck for 60 days — customer service giving scripted responses. I am reaching out to the community and seeking AI-powered guidance on how to resolve this. Any help or similar experiences would be appreciated.
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# RESOLUTION PLAN: Online Shopping Refund Dispute
Overview
## Immediate Action Steps for New Delhi, Delhi, India
Overview
1. File Consumer Complaint with National Consumer Helpline
Overview
- Call 1915 (toll-free) or visit consumerhelpline.gov.in
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- Register your complaint with order details, refund amount, and 60-day timeline
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- Request escalation to Consumer Commission if merchant doesn't respond within 7 days
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- Reference: Consumer Protection Act 2019, Section 35 (unfair trade practices)
2. Lodge Complaint on Consumer Forum Portal
- Visit edaakhil.nic.in (National Consumer Disputes Redressa

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