ServiceOpen
Yuki Tanaka
Tokyo, Tokyo, Japan·2/28/2026

Japanese hotel overcharged ¥180,000 for 3 nights — booking showed ¥45,000

Booked hotel in Tokyo via Booking.com for ¥45,000 (3 nights). At checkout, charged ¥180,000. Hotel claims 'peak season surcharge' and 'service charge' not shown on booking. Booking.com says 'contact hotel directly'. Credit card already charged.
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Step 1
Contact Booking.com customer support and request price guarantee enforcement — they have a price match policy.
Step 2
File complaint with Japan Tourism Agency at mlit.go.jp — hotel overcharging violates tourism laws.
Contact Consumer Affairs Agency (CAA) Japan at caa.go.jp or
Initiate credit card chargeback with your bank citing 'amoun

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Comments (4)

Ahmed Hassan3/1/2026

I work in this industry and I can tell you this is common practice unfortunately.

Maria Garcia3/1/2026

Been fighting the same battle for 2 years. Don't give up!

Anonymous3/2/2026

Thank you for speaking up. We need more people like you.

Lisa Schmidt3/4/2026

Just donated to support this platform. Keep exposing these issues.