ServiceOpen
Sarah Johnson
New York, New York, United States·2/25/2026

Internet provider Spectrum throttling speed — paying for 400Mbps, getting 15Mbps

Paying $79.99/month for Spectrum 400Mbps plan. Consistently getting 15-25Mbps. Speedtest results documented daily for 2 months. Technician visited twice, said 'infrastructure issue in your area'. No fix. Won't let me cancel without $200 early termination fee.
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Step 1
File complaint with FCC (Federal Communications Commission) at consumercomplaints.fcc.gov — ISPs must deliver advertised speeds.
Step 2
Contact New York Attorney General at ag.ny.gov — consumer fraud for services not delivered.
File with Better Business Bureau at bbb.org.
Request to cancel without ETF citing service failure — FCC r

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Comments (5)

Sneha Reddy2/26/2026

Sent this to my local MP. They promised to look into it.

Ana Santos2/27/2026

The government needs to step in and regulate this industry.

Carlos Silva2/26/2026

Already filed my complaint on the same issue. Let's group together.

Ahmed Hassan2/28/2026

Just donated to support this platform. Keep exposing these issues.

Arjun Menon2/28/2026

The AI resolution steps are spot-on. Step 1 worked for my case.

Oliver Brown2/28/2026

Filing my own complaint about this right now. Enough is enough.

Ananya Das2/28/2026

This is why I always record my interactions with customer service.

Karthik Murugan3/4/2026

I work in this industry and I can tell you this is common practice unfortunately.