Food delivery contained glass shards — cut my tongue, Zomato says 'contact restaurant'

Ordered dal makhani from a restaurant via Zomato. Found glass shards in the food AFTER I bit into it. Cut my tongue badly — bleeding for 20 minutes. Went to hospital for stitches. Zomato's response: 'We are a platform, contact the restaurant directly'. Restaurant not picking up calls. Order ID: ZMT-2026-BLR-7789012.

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Step 1: File FIR at local police station under Food Safety and Standards Act Section 59 (unsafe food causing injury). Step 2: Complain to FSSAI at fssai.gov.in — glass in food is a serious food safety violation.

**Step 3:** File with **Food Safety Officer** of your municipal ward — they can inspect and shut down the restaurant. **Step 4:** File in **Consumer Forum** against BOTH Zomato and the restaurant — platform liability under E-Commerce Rules 2020.

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Food delivery contained glass shards — cut my tongue, Zomato says 'contact restaurant'

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