Food delivery app charged double — restaurant says they never received the order

This is a common issue many people face. Food delivery app charged double — restaurant says they never received the order. I am reaching out to the community and seeking AI-powered guidance on how to resolve this. Any help or similar experiences would be appreciated.

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# RESOLUTION GUIDE: Double Charged Food Delivery with Missing Order

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## Immediate Action Steps

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1. Document Everything Within 24 Hours

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- Screenshot your app order history, payment confirmations, and bank/card statements

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- Save restaurant contact details and any communication records

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- File complaint on the food delivery app's Customer Support Portal immediately

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- Reference: Consumer Protection Act 2019, Section 2(7) - unfair trade practices

2. Escalate to Platform's Grievance Officer

- If app support fails to resolve within 48 hours, email the

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Food delivery app charged double — restaurant says they never received the order

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