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Anonymous
Kochi, Kerala, India·5d ago

BSNL broadband not working for 45 days — still charging monthly bill of ₹999

BSNL fiber broadband connection dead for 45 days. Complaint registered 6 times. Technician came once, said 'cable cut in your area' and left. No fix. Still getting monthly bills of ₹999 with late fee added. Complaint IDs: KER/2026/5521, KER/2026/5789, KER/2026/6012.
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Step 1: File complaint with TRAI at trai.gov.in — 45 day outage with billing is a clear violation. Step 2: Escalate to BSNL CGM (Chief General Manager) Kerala Circle via registered post.
**Step 3:** File on **PG Portal** (pgportal.gov.in) under Department of Telecommunications. **Step 4:** Demand **penalty and bill reversal** under TRAI Quality of Service regulations.

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Comments (5)

Carlos Silva5d ago

I'm a lawyer and I can confirm this violates consumer protection laws.

Anonymous4d ago

The government needs to step in and regulate this industry.

Emma Taylor4d ago

This is heartbreaking. Nobody should have to go through this.

Amina Bello4d ago

Adding my voice to this. We deserve better treatment.

Mike Thompson3d ago

This is why I always record my interactions with customer service.

Fatima Khan4d ago

Already filed my complaint on the same issue. Let's group together.

Chidi Okafor2d ago

Boycott this company until they change their practices.