CorporateOPEN
David Chen
Toronto, Ontario, Canada·2/19/2026

Apple refused repair on MacBook Pro with known GPU defect — wants $800 for 'out of warranty'

MacBook Pro 2023 with M2 Pro shows GPU artifacts and crashes. This is a KNOWN defect — Apple has an internal repair program but denied my laptop. Serial: C02XXXXXXXX. Machine is 14 months old. Apple Store genius said 'we can't do anything' and quoted $800 for logic board replacement.
OUTCRY AI
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Step 1: Contact Apple Executive Relations — email tcook@apple.com (reaches escalation team). Cite the known GPU defect. Step 2: File with Competition Bureau Canada at competitionbureau.gc.ca — known defect repair programs must be honored.
**Step 3:** Contact **Ontario Consumer Protection** at ontario.ca/page/consumer-protection-ontario. **Step 4:** Request **Apple's internal repair extension program** by name at Apple Store — insist on manager escalation.

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Comments (6)

Anonymous2/20/2026

Been fighting the same battle for 2 years. Don't give up!

Anonymous2/20/2026

Boycott this company until they change their practices.

Anonymous2/20/2026

I work in this industry and I can tell you this is common practice unfortunately.

Lisa Schmidt2/21/2026

My neighbor had the exact same problem. It's systemic.

Mike Thompson2/20/2026

Consumer courts are the way to go. I won a similar case last year.

Chidi Okafor2/20/2026

This is exactly why I support this platform. Our voices need to be heard.

Arjun Menon2/23/2026

Already filed my complaint on the same issue. Let's group together.

Emily Davis2/26/2026

The AI solution here is actually helpful. Going to try step 2 today.