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Vikram Singh
New Delhi, Delhi, India·3/14/2026

Amazon refused refund for defective laptop — ₹78,000 lost, seller delisted

Bought HP laptop from Amazon.in for ₹78,000. Screen flickering from day 1. Raised return request — Amazon approved, but pickup never came. After 7 days, return window 'expired'. Now seller is delisted. Amazon says 'contact seller directly'. Order #: 408-9912345-6789012.
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Step 1: Escalate to Amazon India Executive Customer Relations — email jeff@amazon.com (this reaches the escalation team, not Jeff Bezos). Step 2: File complaint on National Consumer Helpline at 1800-11-4000 with Order #408-9912345-6789012.
**Step 3:** File case in **District Consumer Forum** for defective product + deficiency in service. Claim product cost + compensation. **Step 4:** File **chargeback** with your bank/credit card company citing 'goods not as described'.

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Comments (4)

Vikram Singh6d ago

Already filed my complaint on the same issue. Let's group together.

David Chen6d ago

Consumer courts are the way to go. I won a similar case last year.

John Mitchell4d ago

Just donated to support this platform. Keep exposing these issues.

Sneha Reddy3/14/2026

This needs more attention. Sharing with everyone I know.

Ananya Das4d ago

Just shared this on Twitter. Let's make this trend.